Air Jacket Care, Warranty & Servicing
Protection designed to perform when it matters most.
2-Year Warranty
Extended cover on airbag and trigger components when registered.
Annual Servicing
Recommended servicing yearly or after six inflations.
UK Servicing
All inspections carried out by trained technicians at our UK HQ.
Clear Process
Transparent servicing and replacement guidance with no surprises.
The VeloAir Care Programme
Registering your VeloAir activates our Care Programme and ensures we can properly support your jacket throughout its service life.
When registered, you receive:
- Extended 2-year warranty on airbag and trigger components
- Free airbag replacement at Year 3 service (if serviced annually in Years 1 & 2)
- 50% off two spare CO₂ canisters
Registration takes just a few minutes.
Register Now
MotionAir
The MotionAir is a partnered product with Helite and uses their air system.
Registration and servicing should be arranged via Helite UK.
Register Now
Book Your VeloAir Service
Professional inspection and testing carried out by our trained technicians at our UK HQ. We will always confirm any replacement work before proceeding.
Register Now
Popular models
Motion3
Our ultimate high-performance body protector. It combines greater segmentation, innovative multi-foam technology, advanced breathability, and redesigned sizing for a perfect fit. Suits riders after BETA level 3 protection and the latest movement and comfort.
Explore
HX3
Our latest development in body protection, designed for riders who value comfort, flexibility and adjustability. It suits young riders and adults looking for the highest level of protection at an affordable price point with an ergonomic fit.
Explore
MotionLite
The MotionLite offers lightweight back protection with unlimited movement. Designed for a discreet fit under a show jacket, it features slimline protection in a technical gilet design. Suited for limited protection when a body protector is not being worn.
Explore
Registration & Benefits
Registering your VeloAir ensures we can track your product and provide full Care Programme benefits.
Registration unlocks:
- Extended 2-year warranty (airbag + trigger)
- Free Year 3 airbag replacement (if serviced annually)
- Discounted spare canisters
If you purchased from a retailer, registration is still required to activate these benefits.
Warranty
Every VeloAir includes:
- 1-year warranty on the complete jacket
- Extended 2-year warranty on the airbag and trigger components when registered
The warranty covers manufacturing defects in materials and workmanship.
- The warranty does not cover:
- Normal wear and tear
- Damage caused by falls or accidents
- Improper use or modification
- Repairs carried out by unauthorised parties
If you are unsure whether something is covered, contact our team- we are happy to advise.
Servicing
We recommend servicing:
- Annually from date of purchase, or
- After six inflations, whichever comes first
Additional checks are recommended after:
- A significant fall or accident
- Visible damage
- Any change in performance
A standard service includes:
System integrity
- Airbag inflation and pressure testing
- Trigger function test
Mechanical safety
- Trigger assembly inspection
- Lanyard and saddle strap inspection
Garment condition
- Airbag inspection
- Shell and zip inspection
If any replacement components are required, we will contact you before carrying out further work.
Sending your jacket for service
Before sending your VeloAir:
- Remove the CO₂ canister
- Do not use Royal Mail
- Use a tracked courier service
Return postage is covered by us.
Customers are responsible for sending the jacket to us. If preferred, we can arrange a prepaid shipping label (additional cost, varies by country).
Sending your VeloAir for service
- Remove gas canister
- Use tracked courier (do not use Royal Mail)
- Return postage covered by us
- Prepaid labels included
FAQ's
Do I need to service after every fall?
No, but If the jacket has inflated or you have experienced a significant fall, we recommend inspection before further use. If in doubt, we suggest returning it for inspection and service.
Can I replace the CO₂ canister myself?
Yes. The canister is user-replaceable. Always ensure the correct size is fitted. This is marked next to the air jacket trigger. A walk-through of the process can be found here. Replacement canisters can be purchased here.
What happens if I forget to register?
You can still register after purchase, but Care Programme benefits apply from the date of registration.
How long does servicing take?
Turnaround times are confirmed at booking and vary depending on seasonal demand. We do our best to turn around servicing in 7-14 days.
Can I service my VeloAir outside the UK?
Please contact our team to discuss international servicing options.
I purchased from a retailer — am I still covered?
Yes. Warranty applies from date of purchase. Registration is required to activate extended benefits.
